For security reasons, we allow SFTP access via SSH-keys by default. To enable SSH access and password based SFTP login, please follow the simple steps below.


In this guide we will first enable the SFTP / SSH password, and then use this password to connect to your site with a SFTP client like FileZilla, Cyberduck or by SSH via the Terminal.

Step 1 - Open the website details page for the website you want to enable SFTP & SSH password for.

Click the Edit button as highlighted in the circle below.

Step 2 - Enable SSH/SFTP Password

You can choose to generate a password or set your own password.


Click Continue and you're done!


Connect to your website using SFTP (with password)

The details to connect to your website with SFTP password are shown on the website details page.


In your SFTP client (Filezilla or similar), enter the following:

Host: Your domain name or server IP
Username: woouser
Password: Your SFTP password (that you set in step 2).
Port: 22

FileZilla reference:

Cyberduck reference:



Connect to your website using SSH (with password)

Step 1 (In a Terminal window), enter: ssh woouser@yourdomain.com
Step 2: When prompted, enter your password from Step 2 and click enter.

For more ways to set up file access, please follow this guide.

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